Sales Policy

The use of Souvenirs de Voyages’ website (www.alliadesignetcultures.comis governed by these terms and conditions and your use of the website (Allia design et Cultures) constitutes your commitment to respect these terms and conditions. These conditions apply to all sales concluded through the website Order: You place your orders on the website: Items availability: All orders are served from our showroom shop. The offer is valid while stocks last. In-stock items are shipped within 48 hours of order confirmation online. If the article is unavailable, the customer is notified by email or phone and can then opt for another equivalent item or cancel the order for a full refund. 3­ Prices: All displayed prices on the website are quoted in Canadian dollars, before taxes and shipping. The price is due in full and in one payment at the time of the order. All orders are payable in Canadian dollars for Canadian and international customers. Any customs fees and local taxes remain the responsibility of the recipient. 4­ Products: The products’ colors presented on the website have been reproduced as faithfully as possible. However, because the colors displayed vary from one display device, such as a monitor, to the other, Souvenirs de Voyages can not guarantee that the colors visible on your display device match the actual colors of the products. The quality of our products and services is important to us. We have selected our items carefully, but each piece is the result of a handmade work that makes it exclusive. For this reason the products are likely to sometimes have some irregularities. Payment: Orders placed on the site must be paid by credit card via the secure payment service, PayPal. Shipping: costs Shipping costs include handling, packing and mailing costs, calculated according to the delivery address, number and weight of ordered items. Shipping is free across Canada for orders that are over 80$. 7­ Delivery: Items ordered online are delivered to the address specified by the customer during the validation process of the purchase. At this stage of the transaction it will be possible to send your order to a different address which you will be required to submit. The order will be shipped within 48 hours of receipt of payment. Once the order is completed and shipped, you will receive an email from Canada Post indicating the shipping status of your order including a tracking number and a link to access the website to locate your package. You can locate your parcels on the following site: Canada Post: For international orders, an estimate of costs and delivery times will be provided beforehand according to the exact delivery address. You can contact us at marketing@alliadesignetcultures.comThe customer assumes full responsibility for custom fees and due taxes upon delivery. Returns and Refunds: In case you are not completely satisfied with your shipment, you may return the order up to 10 days after receiving the order and in its original packaging. In this case, contact us at marketing@alliadesignetcultures.comthe return address will be communicated to you. You are responsible for the delivery charges and risks for returned products, unless Souvenirs de Voyages has not delivered the products you ordered or delivered damaged or defective products In this case, Souvenirs de Voyages will assume transport costs to the extent that the products will be returned by a company guaranteeing the risks of loss and damage. Upon receipt of returned products, any amount debited from your credit card account in favor of Souvenirs de Voyages will be credited to you. Please note that delivery charges are not refundable. Products that have been returned must be in the same condition as they were when they were delivered to you. Once the item is returned, it will be subject to verification to initiate the refund. The products offered on the website must be used as indicated. Souvenirs de Voyages assumes no responsibility for abnormal use and maintenance that are not in accordance with the instructions provided. 9 ­Privacy Policy: Souvenirs de Voyages is committed to protecting its customers’ rights. All personal data collected by Souvenirs de Voyages is treated with the strictest confidentiality and used only in the context of the processing of orders. 10­ Changes to Terms and Conditions: Souvenirs de Voyages Inc. reserves the right to update or modify these terms and conditions at any time without notice. For this reason, it is suggested that you review these terms and conditions when visiting 11­ copyright: ­ All text and photo elements of the current website are the property of Souvenirs de Voyages inc.